magpiedesignz

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Frequently Asked Questions

 

How long will it take to make my necklace after I place my order?

Production time is 2-3 weeks, not including shipping time. Rushed processing is available for a fee. Peak Holidays such as Christmas, Valentine's Day and Mother's/Father's Day could take up to 5 weeks due to high demand. Please plan accordingly.

Why Paypal for the method of payment?

Paypal is a method of sending and receiving money over the internet. It acts as both a credit card processing company and a bank. You DO NOT need to have an account with Paypal in order to complete your purchase with Magpie Designz. If you do not have an account, just simply use your credit/debit card like any other online transaction. There is no fee for the consumer.

Do you ship Internationally?

Yes I do ship internationally, all over the world in fact. I would suggest insurance for your package. Shipping time does take longer, from 2-6 weeks in some cases. International shipping cannot be tracked unfortunately, so after it leaves my hands it is in the postal services care.

Is your jewelry machine made?

No, all of my jewelry is HAND made by me. All letters are hand stamped individually, which means that sometimes they may not line up exactly straight and the spacing may be "imperfect". Those imperfections add to the character and charm of the jewelry. If you are a perfectionist, this is NOT the jewelry for you :)

What gauge is your metal?

About 95% of the metal I use is 22 gauge, some hammered copper disks are 24 gauge. 22 gauge is an appropriate thickness for your personalized necklace. If you would like a thicker gauge, please contact me and I can make the price adjustment for you. Keep in mind, thicker gauges(lower number such as 20-16 gauge) are more expensive.

Can you stamp on the back of pieces?

No, unfortunately stamping on the back will leave a slight impression on the front.

Do you take returns or exchanges?

Due to the custom nature of the art, I do not take returns or exchanges. If you are unhappy about your item, please contact me so we can fix the problem.

Can I buy a necklace now and add a name to it later?

YES! This has been done before many times. If you're not done having children, I can always add names to a necklace at a later date for a small fee. Contact me for more information.

Can I buy just a disk without the chain?

Yes, see Design Your Own page for further information.

Can I buy an extra chain?

Yes, see Add-on's or Design Your Own pages for a chain purchase.

My necklace is starting to tarnish. How do I clean it?

Your necklace may begin to turn brown when it first gets adjusted to a new climate and surroundings. Do not be alarmed. I suggest using your polishing cloth to wipe off any tarnish. See Jewelry Care for further information.

Are your products sterling silver?

Yes, ALL of my items are sterling silver, even down to the jump ring and chain.

Does my necklace come gift wrapped?

Yes, each necklace comes in a eco-friendly 100% muslin pouch which includes a polishing square and care instructions.

Do you accept custom orders?

YES! I love custom orders! Contact me and we will come up with a perfect design to fit your needs.

Can you rush my order?

Yes, you can choose "rush processing" at the end of checkout. This option will guarantee expedited production time for ONE necklace and will ensure that your item be produced and shipped out in 72 hours. For multiple items to be rushed, contact me before placing your order.