Refunds and Exchanges
We will gladly return or exchange any item in our Gemstone Collection and Everyday Simplicity Collection that you may not be satisfied with within 7 days of delivery and shipped back within 21 days. Buyer pays for returned shipping. Our goal is to make you fall in LOVE your Magpie Designz jewelry. If you are not 100% satisfied, please send me a message so we can discuss a solution. Please do this before leaving feedback. For our Personalized Collection, we are unable to return your jewelry due to the custom nature of your piece. Please contact me to discuss your concerns.
Please give 3-7 days for production of the Gemstone and Everyday Simplicity Collection. All PERSONALIZED items will have a longer production time of 10-14 days. I will contact you if any supplies are back ordered, which will delay production time. Holiday’s such as Christmas, Valentine’s Day and Mother’s/Father’s Day have a lead time of 7-14 days, so place your orders in advance. If you need a rush order, please message me before placing your order.
I accept payment through Paypal only. Paypal is a method of sending and receiving money over the internet. It acts as both a credit card processing company and a bank. You do not need to have an account with Paypal in order to complete your purchase with Magpie Designz. If you do not have an account, just simply use your credit/debit card like any other online transaction. There is no fee for the consumer.
All packages are sent in a bubble envelope to ensure safety. Shipping options range from First class USPS for $4.95, Priority Mail for $8.95 and Overnight for $28, each with a delivery confirmation number. If you would like to purchase insurance or rush processing for your package, choose those upgrades at the end of checkout. I am not responsible for lost items, therefore insurance in encouraged.
Typically 1-2 weeks or is rare cases it can take up to 60 days for your package to arrive. Certain countries charge customs fee or taxes so please be aware of these fees before purchasing. Custom and tax fee are of responsibility of the buyer. Once item is shipped overseas, Magpie Designz has no way of tracking the item so it is out of our control after that. Please allow enough time to receive your jewelry. Customs can prolong your package delivery up to 6-8 weeks. I cannot be held responsible for lost or delayed packages.